Customer submissions

Specification of the method for submitting requests, claims and other suggestions

The customer services of the electronic toll system in the Czech Republic include receipt and handling of various types of customer submissions – requests, claims and complaints.

A claim must always be submitted in writing and the customer may apply it as follows:

  • in writing to the operator's address; 
  • in person at any contact or distribution point; 
  • filling out and submitting the electronic form on the web portal (the form can be downloaded in the section “Documents for Download”); 
  • by phone through the customer service line.

Any customer submission (request, claim or complaint) can be filed by a customer exclusively in the Czech or English language. 

All other details about the basic terms of the claim submission, the manner of its application and the time of its handling are specified in the relevant provisions of the general business terms and conditions, which are available in the “Documents for Download” section.