Return of the electronic device

The on-board units can be returned personally at the distribution or contact points or eventually they can be sent by post to the address:

Annex NET s.r.o., České družiny 1673/5, 160 00 Praha 6, Czech Republic,

The electronic equipment provided in the Prepay Mode for which the Deposit and/or Prepaid Credit has been paid in cash must be returned together with a duly completed written request for the refund of the Deposit and unused Credit. The request form (Complaint, suggestion, request) to refund the Security Deposit can be obtained on the Customer Web Portal. The on-board units should be shipped by post well in advance of the expiration date.

If you send the on-board unit by mail and you will need a new one again in shorter time than 1 month, there will be a risk that the return process of your on board unit will not be finished yet and new registration of your vehicle at that time will not be possible.

If you are sending multiple Onboard Units at once, pack them so that they do not come into physical contact with each other during transport. This will prevent possible damage to the devices. We do not recommend sending on-board units outside of the European Union due to the customs duties. Pre-pay units for which funds were paid in cash are recommended to be returned in person at service points.

In the a post-pay mode, the return of the on-board unit does not automatically mean the termination of the vehicle registration. Registration of the vehicle remains open in case that the Vehicle Operator wants to pick up another on-board unit in the future. If the Vehicle Operator no longer needs any on-board unit for the specific vehicle in the future (for example, he sold the vehicle), it is necessary to cancel the registration of the vehicle in one of the following ways:

  • The User with the post-pay terms agreement with deferred maturity terminates the registration of the vehicle in the Customer Zone.
  • The User with the post-pay terms agreement with a fuel card payment contacts the Fuel Card Issuer.
  • In both cases, the vehicle registration can also be terminated at the Contact Point, where the authorized person (statutory representative of the company or authorized person) will arrive.

The vehicle operator shall be obliged to return the electronic device without unreasonable delay and no later than 21 calendar days after being asked to do so by the system operator, in particular due to the following technical or operational reasons:

  • the end of the life cycle of the technology or the equipment necessary for the proper functioning of the electronic device;
  • a technical and manufacturing defect that prevents the functionality and failure-free operation of the electronic device or threatens the safety of the vehicle operator or driver.

If the amount of the prepaid credit is lower than CZK 0, the vehicle operator and/or the driver shall be obliged to pay the outstanding toll upon return of the electronic device. Upon returning the electronic device by post, the system operator shall issue an electronic invoice for the outstanding toll, which the vehicle operator shall be obliged to pay within the maturity date stated on the invoice. The electronic invoice for the outstanding toll shall be available to the vehicle operator via the customer zone. The system operator shall send an e-mail notification of the e-invoice for the outstanding toll available at the customer zone to the vehicle operator, to the e-mail address specified by the vehicle operator.   

The User is obliged to fully compensate for any damage caused by loss, theft, destruction or damage of the electronic device. The deposit will not be refunded to the user in the event of a return of a damaged electronic device. For the avoidance of doubt, it is stated that a damaged electronic device is always discarded from the electronic toll system and remains under the ownership of the system operator. If it is held by the user, it must be returned to the system operator.

If an electronic device issued to the user is found by the system operator or is otherwise held by the system operator, it will be removed from the vehicle register in the electronic toll system. This is not withstanding the right of the user to whom the electronic device was originally issued to the refund of the deposit, if the electronic device is undamaged and fully operational.

If a change in the vehicle operator to whom the electronic device was issued occurs, the original vehicle operator is obliged to return the electronic device within 5 calendar days from the date on which such a change occurred.

The system operator shall withdraw the electronic device and the vehicle from the electronic toll system registration if the user does not return the electronic device more than 1 year from the date of the last toll transaction. The history of the electronic device and vehicle data in the electronic toll system shall be preserved.